If you’re experiencing your RDP freezing on the “Please Wait” screen here’s what you can do to resolve it at the cost of losing your session.
- Open PowerShell on the local machine.
- Execute the following command:
query user /server:YOUR_REMOTE_MACHINE_NAME
This will display the active sessions on the remote machine.
-
Note the session ID for the session that is stuck on the “Please Wait” screen.
-
Reset the session using this command:
reset session SESSION_ID /server:YOUR_REMOTE_MACHINE_NAME
For example, if the session ID is 2 and the server IP is 192.168.2.1, the command would be:
reset session 2 /server:192.168.2.1